Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account and using the Platform:

• Account Information: Full name, email address, and password (managed securely through our authentication provider)
• Profile Information: City, state, phone number, date of birth, occupation, industry, seniority level, interests, and profile photo (all optional)
• Purchase Information: Course purchase history and payment confirmation (payment details are processed and stored by Stripe; we do not store your credit card information)
• Learning Data: Course progress, lesson completion status, and video watch activity

2. How We Use Your Information

We use your information to:

• Provide and maintain your account and course access
• Track your learning progress across courses and lessons
• Process purchases and communicate about transactions
• Personalize your experience on the Platform
• Communicate with you about your account, courses, or Platform updates
• Understand how our courses are used so we can improve the learning experience

3. Third-Party Services

We use trusted third-party services to operate the Platform:

• Supabase: Authentication, database, and file storage (profile photos, course thumbnails, lesson attachments)
• Stripe: Secure payment processing. Your payment information is handled directly by Stripe and is subject to Stripe's Privacy Policy
• Mux: Video hosting and streaming for course lessons
• Vercel: Platform hosting and delivery

These services may collect and process data in accordance with their own privacy policies. We only share the minimum information necessary for each service to function.

4. Data Storage and Security

Your data is stored securely using industry-standard practices. Account passwords are encrypted and managed through our authentication provider. Files you upload (such as profile photos) are stored in secure cloud storage.

While we implement reasonable security measures to protect your information, no method of electronic storage or transmission is 100% secure.

5. Cookies and Tracking

We use essential cookies to maintain your login session and ensure the Platform functions correctly. We do not use advertising cookies or third-party tracking pixels for marketing purposes.

6. Your Rights

You have the right to:

• Access and update your profile information at any time through your dashboard
• Request a copy of the personal data we hold about you
• Request deletion of your account and associated data (note: this action is permanent and cannot be undone)

To exercise these rights, contact us at the email address below.

7. Data Retention

We retain your account data and course progress for as long as your account is active. If your account is deleted, your personal information and progress data will be permanently removed from our systems. Purchase records may be retained as required for accounting and legal purposes.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform. Continued use after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us at support@creadio.com.